Shipping policy

Shipping Policy

Last updated: October 13, 2026

1. Founders' Batch preorders

The Founders' Batch is our first run of the new formula, limited to 10,000 bottles. It's sold as a preorder: your payment is collected at checkout, and your order ships once the batch is made and quality tested.

  • Estimated ship date: early 2027. This date is shown on the product page and in your order confirmation.
  • Orders ship in the order they were placed.
  • You can cancel for a full refund any time before your order ships.

2. In-stock items

In-stock items, like our AFTER PARTY strips, ship within 1 to 2 business days. If your order has both a preorder and in-stock items, we may ship them separately at no extra cost, so you're not waiting on the preorder for everything else.

3. If there's a delay

If we can't ship by the estimated date, we'll email you before that date with a new estimated date and the option to cancel for a full refund.

  • If the new date is within 30 days of the original estimate and you don't reply, we'll keep your order active and ship it by the new date.
  • If the new date is more than 30 days past the original estimate, or we can't give you a new date, we'll cancel and fully refund your order unless you tell us you'd like to keep waiting.
  • You can still cancel for a full refund at any time before it ships.

4. Shipping cost and delivery time

  • Standard shipping is free on every order, from a single shot to a 24-pack.
  • Once shipped, most orders arrive in 3 to 8 business days.
  • Any faster options are shown at checkout with their price, when available.

Delivery times start when your order ships, not when it was placed, and may vary with carrier volume, weather and holidays.

5. Where we ship

We ship to addresses in the United States only. Alaska, Hawaii and U.S. territories may take longer. We don't ship internationally at this time.

6. Tracking

You'll get an email with your tracking number as soon as your order ships. Tracking can take up to 24 hours to show movement.

7. Lost, stolen or marked delivered

If tracking says delivered but you can't find it, check around your home and with neighbors, and give it 24 to 48 hours, since carriers sometimes scan packages early. Still missing? Email us. If a package is lost in transit, we'll reship it or refund you.

8. Address changes

Double-check your address at checkout. Need to change it? Email us before your order ships and we'll update it. Once shipped, we can't redirect a package.

9. Adults only

VIVIDLY is for adults 21 and over. By ordering, you confirm you are 21 or older.

Questions? Email drinkvividly.help@gmail.com.