Refund policy

Return & Refund Policy

Last updated: October 13, 2026

We'd rather earn your trust than keep your money. If VIVIDLY isn't for you, we'll make it right, with no forms and no runaround.

1. The 5-shot guarantee

Kava doesn't always hit the first time. Many people notice more after a few servings. So give it a fair try: take up to 5 shots. If it's not for you, email us within 30 days of delivery and we'll refund your first order in full. You don't need to send anything back.

  • Applies to your first order of a 6-pack or larger placed on drinkvividly.com. Single-shot orders aren't covered, since one shot isn't a fair trial.
  • One guarantee refund per customer and household.
  • For later orders, we look at refund requests one by one and will always work with you on a fair answer.

2. AFTER PARTY strips

Our AFTER PARTY strips carry the same promise. If they're not for you, email us within 30 days of delivery and we'll refund your first order of strips in full. No return needed.

3. Preorders: cancel any time before it ships

Founders' Batch orders are preorders. You can cancel for a full refund any time before your order ships. Just email us your order number. If your ship date changes, see our Shipping Policy for how we handle delays and your right to cancel.

4. Damaged, defective or wrong items

If your order arrives damaged or leaking, or you got the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund for the affected items at no cost to you.

5. Returns

For food-safety reasons, we can't resell opened or delivered supplements, so we don't accept returns. Please don't ship products back to us. Refunds under this policy never require a return.

6. How to request a refund

Email drinkvividly.help@gmail.com with your order number and a quick note. We reply within 1 to 2 business days. Approved refunds go back to your original payment method, and most banks post them within 5 to 10 business days.

7. What's not covered

  • Requests made more than 30 days after delivery (unless the item arrived damaged or wrong and you told us within 7 days).
  • Products bought from anyone other than drinkvividly.com.
  • Orders where the product was tampered with, or accounts with a clear history of abusing refunds.

8. Chargebacks

Please contact us before opening a dispute with your bank. We can almost always resolve it faster ourselves.